Supporting You
Business Needs
Central Computers have developed a number of support packages to meet your organisations needs and Service Level Agreements. These include:
Network & Security Audit
A security audit is a systematic evaluation of the security of a company's information system by measuring how well it conforms to a set of established criteria. A thorough audit typically assesses the security of the system's physical configuration and environment, software, information handling processes, and user practices. Security audits are often used to determine regulatory compliance, wake of legislation that specifies how organizations must deal with information. Security audits measure an information system's performance against a list of criteria.
For a small fee (if you take out support with us the audit fee is taken off your first years contract fee) we will come into your business and do a full audit, based on this audit you can then tell if your IT is failing you in any area.
Priority On-Site Support
Priority On-Site Support provides the client with On-Site Support from our engineers. We provide prompt response to ensure that downtime in critical business systems is kept to a minimum.
Scheduled On-Site Support
Scheduled On-Site Support is a support package for non critical applications at a time agreed between the client and Central Computers.
Helpdesk Support
A team of experienced Technical and Support Engineers are available for all your IT queries. A prompt service is provided by our helpdesk
Remote Support
Remote Support provides engineers with remote access to your infrastructure and eliminates the potential need for costly on site support. This service also enables our engineers to fix critical and non critical issues promptly.
Pre-Emptive Maintenance
This service provides the client with a high level of uptime by completing necessary preventative maintenance on required systems.
Our technicians are:
- Onsite when you need them most
- Available by the hour or by the day
- Same engineer assigned to your business
- Will take on your full IT requirements from installing software to installing servers to network cabling so you can concentrate on your business.
- Proactive and reactive support available, we work in complete partnership with you.
Home Users
- Just bought a new computer and a little confused about where all the wires go?
- Bought a new Printer and can't get it to work properly?
- Worried about what the kids are looking at on the internet?
- Not sure if your antivirus is good enough or if its even working?
- Have you been infected by a virus or spyware?
- Lost all of your photo's or music?
- Broadband not working?
- Want wireless internet for around the house?
- Not sure if your wireless router is secure?
- Funny popups keep flashing on your PC while you are working?
- Your PC is running slow?
Call us and we will call to your home and advise you on the best course of action, if we have to we will take your computer away, repair it and return it the following day, we can guarantee you will not lose any data.
Students
- We provide software and hardware support to second and third level students at a greatly reduced price 30% off all services and products with a valid student card.
- We will pickup and return your PC or Laptop
- Lost your project? We can recover it for you
- Laptop not working? We can repair it for you
- Need software for your college course? We can supply it
Home Users
Can you answer yes to any of the questions below?•Just bought a new computer and a little confused about where all the wires go?
•Bought a new Printer and can't get it to work properly?
•Worried about what the kids are looking at on the internet?
•Not sure if your antivirus is good enough or if its even working?
•Have you been infected by a virus or spyware?
•Lost all of your photo's or music?
•Broadband not working?
•Want wireless internet for around the house?
•Not sure if your wireless router is secure?
•Funny popups keep flashing on your PC while you are working?
•Your PC is running slow?
Call us and we will call to your home and advise you on the best course of action, if we have to we will take your computer away, repair it and return it the following day, we can guarantee you will not lose any data.